Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Thursday, January 19, 2012

Harder Better Faster Stronger

K&L Freight is an expediter, and a darn good one at that!

To quote Daft Punk - We are "Harder Better Faster and Stronger"

We always work hard for our customers 24/7! From 24 hour monitoring, to thinking outside the box to make sure that we make each pickup and delivery on time. Everyone at K&L has one goal in mind, exceed our customers expectations.

K&L is always finding new, innovative ways to improve ourselves. No one is perfect, but we are always striving to be better in all aspects of business. We have added more TSA certified drivers and brand new trucks to our fleet so we can make sure that each customer's needs are met. Each day is a new day, but we always learn from yesterday.

Faster. We do expedite! We have multiple methods to getting freight from one end of the country to another. K&L is an indirect air carrier, so we are able to do; same day air, next day air, and next flight out. Our hotshot ground service provides our customers with direct delivery anywhere in the country (and Canada-eh!). We utilize cargo vans, sprinters, straight trucks, and tractor trailers (single driver or team drivers). Their is no stopping us from moving it fast, but the best part about it, we do it right!

And Finally, Stronger! K&L works as a team. Everyone here is knowledgeable of each aspect of the company. Our account managers are willing to fight for our customers to give them what they need. We have top notch dispatchers who are willing to work all day, every day for this company. Without us all working as a team, we would not be where we are today. Their are only two reasons we have grown into the company that we are today, knowledge and passion! K&L is a company that genuinely cares about our customers needs and wants. Our team is strong, motivated, smart, and passionate. That is what pieces the whole thing together.

All I ask is for the opportunity to prove it to you.

Lets have a day!

Tuesday, December 6, 2011

The Long Run

Good Morning! I hope everyone had a nice evening.

There is one topic of conversation that doesn't get mentioned as much as it should. It is a topic that you may think comes standard with any company, but it most certainly does not.

Customer Service.

What truly makes K&L stand out from the rest is we are not interested in doing "one and done" shipments with any customers. What we strive for is to work with our customers as a team, build long term relationships, and always providing each customer with the best service possible. No exceptions. This is why we run 24/7. We appreciate each customer; we want everyone to know that we are here for them and can always find an answer to their questions at any given point in time.

This does not include an after hour number that tells you to call back during regular business hours. No matter if it is the middle of the night or on weekends, we watch each shipment like hawks, and are constantly getting updates to make sure everything runs smoothly from start to finish.

Just in this past year alone I have had the privilege of meeting so many interesting people that I never would have met otherwise. Honestly, that is the best part of my job. I love when customer’s call me with a shipment they need moved immediately, but I love it just as much when customers call just to say HI! It makes each day fun. Those are the types of relationships that we build, and the only reason we can do it, is because we genuinely care.

With K&L no customer is ever just a number.

That is what customer service is all about.
You should not expect anything less.


A new additon to our fleet has been made! Say Hello to our new sprinter van!