There is one topic of conversation that doesn't get mentioned as much as it should. It is a topic that you may think comes standard with any company, but it most certainly does not.
Customer Service.
What truly makes K&L stand out from the rest is we are not interested in doing "one and done" shipments with any customers. What we strive for is to work with our customers as a team, build long term relationships, and always providing each customer with the best service possible. No exceptions. This is why we run 24/7. We appreciate each customer; we want everyone to know that we are here for them and can always find an answer to their questions at any given point in time.
This does not include an after hour number that tells you to call back during regular business hours. No matter if it is the middle of the night or on weekends, we watch each shipment like hawks, and are constantly getting updates to make sure everything runs smoothly from start to finish.
Just in this past year alone I have had the privilege of meeting so many interesting people that I never would have met otherwise. Honestly, that is the best part of my job. I love when customer’s call me with a shipment they need moved immediately, but I love it just as much when customers call just to say HI! It makes each day fun. Those are the types of relationships that we build, and the only reason we can do it, is because we genuinely care.
With K&L no customer is ever just a number.
That is what customer service is all about.
You should not expect anything less.
A new additon to our fleet has been made! Say Hello to our new sprinter van!
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